Customer Help / FAQ
Frequently Asked Questions
When will my order be shipped?
Orders placed before 12:00 will be shipped the same day.
Orders placed after 12:00 will be shipped the next business day.
Orders placed after 12:00 will be shipped the next business day.
How long is the cargo delivery time?
Orders within Türkiye are usually delivered within 2–5 business days.
The tracking number will be sent via email when the shipment is shipped.
The tracking number will be sent via email when the shipment is shipped.
How much is the shipping fee?
Shipping is free for orders over 1499 TL.
For orders under 1499 TL, the shipping fee will appear at the payment stage.
For orders under 1499 TL, the shipping fee will appear at the payment stage.
I want to make a return, how can I do it?
You can request a return within 14 days after receiving the product.
Check out our Return Policy page.
To initiate a return, you can write to info@catsseekrevenge.com .
Check out our Return Policy page.
To initiate a return, you can write to info@catsseekrevenge.com .
I want to change the product, what should I do?
Direct exchanges are not currently available. You can return the product and place a new order.
Which products cannot be returned?
Products that have been worn, washed, have had their tags removed or do not meet hygiene conditions cannot be returned.
There is a problem with my order, what should I do?
If your order is missing, incorrect, or damaged, please contact us immediately at info@catsseekrevenge.com . We will assist you promptly.
What payment methods do you accept?
You can use credit cards, debit cards, and other secure payment methods. Supported methods are listed at checkout.
How can I track my order?
Once your order is shipped, you'll receive a tracking number. You can track your package on the courier company's website.
How can I reach you?
For all your questions and requests, you can contact us at info@catsseekrevenge.com .